Recommendation Date
Recipient Name
Veolia Transport Auckland Limited
Text
provide clearer guidelines to operating staff defining the actions to be taken when safety critical components of a train consist become defective while in operation. The guidelines should include when advise is to be south, the position of the person from whom it is to be sought, and the action to be taken if that person cannot be contacted.
Reply Text
Veolia Transport Ltd accepts both recommendations.
In respect of 038/06, the circumstances of the incident were advised to Train Managers soon after, and the importance of advising supervisory staff in Britomart Station when a serious problem arose was emphasised. Subsequently, a new position of Service Delivery Manager was created to strengthen the company’s support for on board staff. A Service Delivery Manager is on duty at all times that passenger trains are running during week days, and a Train Services Officer is on duty during the weekend. These managers are empowered to make decisions about taking trains out of service if faults occur.
Our instructions for on board staff, together with the training material, are being revised now and will be re-issued shortly. This will incorporate the lessons learned from this incident into our permanent documentation. I expect this work will be completed by the end of January 2007.
In respect of 038/06, the circumstances of the incident were advised to Train Managers soon after, and the importance of advising supervisory staff in Britomart Station when a serious problem arose was emphasised. Subsequently, a new position of Service Delivery Manager was created to strengthen the company’s support for on board staff. A Service Delivery Manager is on duty at all times that passenger trains are running during week days, and a Train Services Officer is on duty during the weekend. These managers are empowered to make decisions about taking trains out of service if faults occur.
Our instructions for on board staff, together with the training material, are being revised now and will be re-issued shortly. This will incorporate the lessons learned from this incident into our permanent documentation. I expect this work will be completed by the end of January 2007.
Related Investigation(s)