Frequently Asked Questions

Find answers to your most commonly asked questions here

This site has been designed to display correctly when the text size is increased.

To increase the text size: Hold down the Ctrl key and tap the + key.
To decrease the text size: Hold down the Ctrl key and tap the – key.
You can also look under the Settings menu of the browser and use the ‘Zoom’ or ‘Increase text size’ options.

PDF fails to open: If you click on a PDF and see a blank page instead of it opening correctly, you could be using a browser that's incompatible with the PDF. To get around this problem, save the file to your computer then double-click on the saved file. It should now open correctly. (To save a PDF file, right-click on the document link and choose 'Save target as' from the menu that appears.)
PDF takes a long time to open: PDF file sizes (eg, '342 KB') are given as part of download links, so you can estimate how long a file may take to download. File sizes in megabytes (MB) are large and may take longer to download depending on your internet connection speed.
All other problems: If you're using Adobe Reader, go to Adobe.com and look for the Support links at the bottom of the page. If you're still stuck, Send Us a Message. Make sure you include the link to the page that has the PDF you're having problems with (copy and paste it from your web browser Address bar.

The latest Reports summaries can be found here.

If you cannot find the information you need from a Search, then Send Us a message with details of your request. Choose "Information Search Request"

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