020/03

Redevelop the current emergency response training programme for train controllers and network control managers, in conjunction with appropriate external agencies, to include but not limited to:

· responding to emergency notifications

· dealing with potentially distraught people reporting emergencies

· procedures for ensuring emergency sites are identified and confirmed

· the use of maps and map grid references when establishing such sites

· procedures for contacting emergency services

and ensure that such a course is mandatory prior to initial certification of a train controller and is part of ongoing train controller re-certifications.