Appeal for witnesses
Witnesses to the recent incident involving the TranzAlpine train service that was disabled in a tunnel are asked to provide a statement including answers to the following questions.
General & Trip Information
Carriage Number (or your approximate location on the train)
Pre-Departure Safety Information
An evacuation did not take place during this incident, but we need to understand how well safety information was communicated before the journey began. Before the train departed, did you receive or notice any safety briefings or instructions? (Check all that apply)
[ ] Yes, an audio announcement was made over the PA system
[ ] Yes, safety information was displayed on digital screens
[ ] Yes, I read a physical safety card/pamphlet near my seat
[ ] No, I do not recall any pre-departure safety information being provided
If you received pre-departure information, what did it cover? (Check all that apply)
[ ] Location of emergency exits
[ ] How to operate emergency doors/windows
[ ] Location of first aid kits or fire extinguishers
[ ] Instructions on what to do in an emergency stop
[ ] I don't remember the details
The Incident
What was your first indication that an incident was occurring?
Please briefly describe what you experienced during the initial moments of the incident:
Once the incident occurred, when did the train crew provide information about the situation? And did they provide updates?
During the incident, did the crew reference the pre-departure safety instructions? (e.g., reminding passengers where exits were or telling them to remain seated)
Based on the pre-departure information you received, did you feel prepared?
Is there anything else you wish to share about the incident?
