At about 1620 hours on Tuesday 28 May 1996, a Papatoetoe passenger with a baby in a pushchair boarded a Waitakere train by mistake at Newmarket Station. She alighted from the train at Boston Road Station, where the train had made an unscheduled stop. The pushchair was trapped in the doors and the train moved a short distance. The passenger rescued the baby from the pushchair before the train stopped under emergency braking. A number of contributory factors were identified, but no single cause. Safety issues identified include train crew actions in the event of an unscheduled stop or platform overrun, modifications to the door operating circuitry on diesel multiple units and misidentification of trains at Newmarket Station.
